Position: Program Support Specialist
Job Type: Full Time
Salary Range: $50,000 to $60,000 per year
Reports To: Sr. Program Manager
Job Summary: The Program Support Specialist provides supportive and administrative services which systematically support the accomplishment of program deliverables to achieve overall accountability and completion. Program Support Specialist is a support position that requires responsibility and demonstrated competence. The Program Support Specialist provides administrative, data support, analytical, and facilities support to help programs function and meet the needs of the clients we serve
Job Responsibilities:
- Manage program data through client registration, data entry, filing, and organizational support.
- Schedule and manage logistics for meetings and training, including managing technology, taking, and distributing notes.
- Provide administrative support through invoicing, copies, document control, distribution, and knowledge of supply inventories.
- Display excellent organization skills and maintain thorough and accurate records.
- Generate and compile data and update online tools or spreadsheets to complete required weekly and monthly reports.
- Partner with compliance, grants management, and accounting to access, update, and track required data elements for grants and reports.
- Follow all agency policies and procedures related to program activities and support best practice standards.
- Identify opportunities to improve processes to deliver the highest quality experience possible for program participants and follow through with these improvements as assigned.
- Support the creation, update, and building of reports for individual programs.
- Support program staff and data administration staff with updating database structure and building reports relevant to programs.
- Participate in professional development opportunities and in-service training.
- Perform other related duties as assigned
Required Qualifications:
- Proficient in all applications of Microsoft 365 suite and in the use of other computer technology such HMIS, Social Solutions (Apricot, ETO), WITS.
- Organized and solution-oriented with the ability to coordinate many tasks in a fast-
paced environment.
- Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with
clients and co-workers of all ages and socio-economic backgrounds
- Associate degree or bachelor’s degree in a related industry or field (data science, business administration, business management, etc.) preferred, but not required.
- Ability to complete a variety of daily, bi-weekly, and monthly documentation, as well as data collection.
- Understand and maintain confidentiality of member information
- Perform general clerical duties including recordkeeping and filing.
- Excellent verbal and written communication skills.
- Ability to work independently and as a part of an interdisciplinary team.
- Ability to work with diverse populations.
- Valid HI driver’s license and reliable transportation and/or own vehicle.
Team Participation:
- Participates in staff meetings and other group activities essential for operations
- Leads team discussions on data standards and progress to develop possible solutions to ensure best support for the agency’s success.
- Promotes good community relations and utilizes community services and resources.
- Attends scheduled training programs for professional development that includes, at a minimum, trainings required by RYSE and by regulatory and accrediting bodies.
- Performs other duties as assigned.
Educational Requirements:
- High School Diploma or GED
- Some college preferred
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing this job, this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (50lbs), and lifting (50lbs), bending, keeling, using a computer, firm/strong grasping, and repetitive hand control, makes and receives telephone calls, use of general office equipment copier, fax machine, and basic office equipment. All other duties assigned.
Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
RYSE is an Equal Opportunity employer and encourages all candidates to apply including members of the LGBTQ+ community.